Delivery & Returns

Delivery Rates – UK

Product Type               Carrier        Standard        Express   Standard (over £50)  Express (over £50) 

Wines and Spirits                DPD                    £5.00                    £7.95                         FREE                           £7.95

Beers,Ciders,Mixers          Royal Mail         £5.00                   £7.95                          FREE                           £7.95

Mixed Cases                           Royal Mail        £5.00                  £7.95                           FREE                           £7.95

Hampers/Special Order   Hand Delivered £10.00

 

Orders made before 1pm on Weekdays are dispatched same day, after 1pm orders are dispatched the following working day (Mon – Fri, excl bank holidays). Our Carriers deliver between 9am – 9pm Monday – Saturday (excl bank holidays).

Express Delivery:   Estimated next working day from the date of dispatch.

Standard Delivery: Estimated 2-5 working days or sooner from the date of dispatch.

Remote locations (the Channel Islands, Scottish Highlands and Islands, and Northern Ireland) may have additional shipping costs and longer delivery times. 

 

What do I do if one of my products is damaged?

This is highly unlikely due to the stringent testing we have done with our carriers and the care that has been invested in our personalised packaging of your delivery however if you have any issues at all please email us at [email protected] and our team will help you.

 

What happens if I’m not home when delivery is attempted?

This can happen we totally understand. 

DPD offer a super customer service which will give you many options.

Royal Mail will deliver the parcel to the nearest Royal Mail collection point, usually the local Post Office. 

Returns

We offer our products to delight you. Should you wish to return your purchases because you have changed your mind , you will first need to submit a return request to [email protected]. Once this request has been received, you will receive authorisation from our customer services team along with a returns address. 

Please do not send us your return until you have received this authorisation.

We will only offer a full refund provided the items are unused and returned in the original state purchased and a returns request is submitted to us within 14 days from the date of order. Unfortunately, return requests received after your 14 day window will not be eligible for a refund. Once authorised, returns must reach us within 5 working days.

Once authorised and received at our returns address provided, a full refund will be given less the cost of our original delivery.